Support
Our standard Customer Support business hours are 9am – 6pm GMT, Monday-Friday (excluding UK holidays).
Contact our Call Centre on :- +44 (0)7815 762821
Visit our
online help desk support 
Contact us via email :-
support@mobestar.com
PAYGO & Pay Monthly contact
PAYGO & Pay Monthly Internet
My
T-Mobile website
Registration takes 15-30 minutes to complete. Once registered, phones can be
setup online.
Option selection - Contact customer service
PAYGO Option 1 and 5
Pay Monthly Option 1 and 4
PAYGO & Pay Monthly contact
PAYGO & Pay Monthly Internet
3 website
Not available via the website.
Option selection - Contact customer service
PAYGO Option 2 and 5
Pay Monthly Option 1 and 6 and 4
PAYGO contact
Pay Monthly contact
PAYGO & Pay Monthly Internet
Vodafone website
1. Visit 'Products'.
2. Choose phone make and model.
3. This sends OTA settings to the phone.
Option selection - Contact customer service
PAYGO if call 0845 4417417 go directly through to an advisor.
Pay Monthly press nothing and auto through to an advisor.
PAYGO contact
Pay Monthly contact
PAYGO & Pay Monthly Internet
O2 website
1. Visit the 'Help' section at the top of the screen.
2. Select 'Setting up your phone'.
Option selection - Contact customer service
PAYGO Option 2
Pay Monthly Option 3 and 2
PAYGO contact
Pay Monthly contact
PAYGO & Pay Monthly Internet
Orange website
1. Visit 'Frequently asked questions'
2. Select 'Data & Multimedia'
3. Select 'How do I setup my phone for photo and video messgaing'
4. This provides a link to phone installation settings.
Option selection - Contact customer service
Customers go through to customer services following the audio
instructions.
PAYGO & Pay Monthly contact
PAYGO & Pay Monthly Internet
Virginmobile website
1. Visit 'How do I' section at the top of the screen.
2. Select 'Phone settings'.
3. Select 'Wap/MMS/3G'
Option selection - Contact customer service
PAYGO Option 5 and hold
Pay Monthly Option 5 and hold